HQ Local Pickup Policy
Pickup Method
Our warehouse is not open to walk-in customers. Please arrange an express courier to collect or drop off your order on your behalf.
Pickup Hours
Pickup and drop-off are available during the following hours:
- Monday to Friday: 8:00 am to 4:30 pm
- Saturday: 8:00 am to 11:30 am
Our warehouse is closed on Sundays and holidays.
Processing Time
Orders placed after 3:30 pm on Fridays, after 11:30 am on Saturdays, on Sundays, or during holidays will be processed on the next working day.
Required Pickup Details
Please ask your authorized rider to provide the customer’s full name exactly as it appears on the order, together with the order number. Both details are required before we can release the order.
Share these details only with your authorized pickup rider to help keep your order secure.
Questions or Assistance
Please review the pickup terms before selecting this option. If anything is unclear, contact our customer service team before booking your courier. We’re happy to help you coordinate a smooth pickup.